Solving Call Center Identity Theft Whitepaper
How to use Voice Identification to Protect Global Call Centers Against Even “Paper and Pencil” Attacks
The problem of identity theft in call centers is not new or restricted to the USA. The problem here is that offshore operators are no more dishonest than on-shore operators; it is a matter of whose law applies when a data breach occurs. The US has mandatory reporting of data breaches. But if identity theft occurs in an off-shore call center, then whose law applies?
Download this whitepaper to discover how organizations can protect themselves from the old fashion call center “Paper and Pencil” attack. And, how they can do this and still benefit from low costs offered by off-shore contact centers. Download the Whitepaper.